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FAQ

Frequently Asked

Is the KELVIN heater available in my country?
Yes, we offer worldwide delivery. Each KELVIN heater is delivered with the correct plug type and adapted for the voltage at the delivery address.
Does the product come with the correct plug type and will it work in my country?
Yes, the product will be delivered with the correct plug type and adapted for the voltage based on the delivery address.
What is the difference between the Kelvin Standard & Kelvin Large heaters?
R1
Heating area: Up to 9m² (100sqft) *Assuming a 2.4m (7.8ft) ceiling height
Rated Input: 450W
Weight: 9kg
Rated Voltage: 220/110V 50/60Hz
Dimensions: 960 x 500 x 12 mm (W x H x D)
Feet: not compatible
Kelvin Large
Heating area: Up to 19m² (200sqft)Assuming a 2.4m (7.8ft) ceiling height
Rated Input: 750W
Weight: 13kg
Rated Voltage: 220/110V 50/60Hz
Dimensions: 1200 x 600 x 12 mm (W x H x D)
Feet: not compatible
What is the Wattage of my heater?
The Kelvin Standard heater is 450W while the Kelvin Large heater is 750W.
What is the correct heater for me?
That depends entirely on the size of the room you wish to heat and your ceiling height. We recommend the Kelvin Large heater for 10m²-19m² rooms and the Kelvin Standard heater for rooms under 9m² assuming a standard 2.4m (7.8ft) ceiling height.
What is infrared heating? Is it safe?
KELVIN works through far infrared radiant heat. Rather than heating the air, far infrared radiant heats you and the object in your room directly. Its best compared to the warmth of the sun, which warms you regardless of the temperature of the air around you. The opposite to Radiant heat is convection heat. Convection heaters heat air, which retains heat poorly and disappears on draughts. Far infrared heating is completely safe and has been used by people in their homes for decades.
What safety standards do KELVIN heater adhere to?
Kelvin meets the highest European safety standards and is certified to the EN 60335-2-30 and EN 60335-1 standards. Moreover, all Kelvin models have an IP44 rating allowing them to be used safely in bathrooms and kitchens, where resistance to water splashes and moisture is needed. KELVIN also complies with the more recent EU Lot 20 Legislation around heating efficiency.
Are there any maintenance/servicing costs associated with KELVIN?
There are no maintenance or servicing costs associated with KELVIN. Should you run into any issues, simply get in touch with our customer service team.
Where do I download the BOLDR app?
The BOLDR app is available to download from the App Store and the Google Playstore. You can find the link on our app page!
How do I set up my heaters with the app?
If you are looking to pair your sensor & heater to the app, you can find step by step instruction in the Help Center.
Can I control my heating when I am not on my home Wifi?
Yes, the BOLDR app allows you to control the heater remotely using 4G.
Do I need Wifi to use the KELVIN heater?
You will need WiFi to connect the heaters and temperature sensors to your app. You will need a standard 2.4Ghz Wifi Bandwidth. If your rounter has band steering, we advise that you uncouple the 2.4Ghz and 5.0 Ghz networks. This can easily be done by logging into your wifi router IP address! You can find detailed information on this in our Help Center
Can I use Alexa or Google Home to control my heaters?
Not yet, but we expect to release a software update in August 2022 which will allow users to control their home heating via Alexa or Google Home.
How do I use the BOLDR app?
The Boldr app is designed to be easy and intuitive to use. However, should you have any issues, you can find detailed tutorials and instructions for the Boldr App in the Help Center.
I have a problem with my app, can somebody help me?
Yes! You can contact our support team or find additional help in the Help Center.
What kind of warranty do BOLDR products come with?
The Boldr products comee with a 2 year manufacturer warranty. Within the warranty period, repair or replacement due to defects in material and workmanship are completely free of charge; the costs are covered by the manufacturer on presentation of your invoice or delivery slip. To find out more, please refer to the warranty section in the footer of the website.
What voids the warranty?
A warranty is void if you install or use products incorrectly as outlined in the instructional manual. The warranty is also void if you tamper with the product in any way. More information can be found in the warranty section of the footer.
What IP rating do I need for my bathroom?
The KELVIN IP44 rating allows you to install your heater safely in bathrooms. We advise that you install your radiator outside of the splash zone.
Where is the best place to install my SOLUS+ heater?
We recommend installing the KELVIN heater on a wall facing away from a window. Always ensure that there is plenty of space for the infrared to travel through the room.
How long is the power cable?
The power cable is 1.8 meters long.
Do I need a professional installer to fit SOLUS+ heaters?
The KELVIN heater can be mounted to your wall in a matter of minutes. Most clients do it themselves.
I’ve misplaced my mounting template and/or the mounting screws?
If you have misplaced the template and/or the mounting screws please get in touch with us and we will send you the required items immediately.
How long does shipping take?
See more information on shipping here: https://shopboldr.com/pages/refund
How do I report issues/damage from shipping?
Please send us an email on info@shopboldr.com with a picture of the damage and we will replace your product as soon as possible.
Do you deliver to my country?
Yes, we deliver worldwide – no matter where you may be.
What is the Fara Heater?
Fara is a powerful and portable ceramic electric smart-heater!
IS THE FARA HEATER AVAILABLE IN MY COUNTRY?
The FARA heater available to our clients in the USA, Canada, UK, European Union & Australia and New Zeland.
WHAT IS THE WATTAGE OF THE FARA HEATER?
The Fara heater comes with two power settings, 800W and 1200W. Simply alternate between the two!
WHAT IS THE SIZE OF THE FARA HEATER?
The FARA heater packs a mighty punch despite its size. It is only 10 inches tall, meaning it will fit almost anywhere in your room. Perfect, offices, bedroom and a home office.
WHAT COLORS DOES THE FARA HEATER COME IN?
The FARA heater comes in three colors: Ocean Blue, Emerald Green & Simply White.
HOW POWERFUL IS THE FARA HEATER?
The FARA heater is powerful enough to heat a 20sqm meter room assuming a standard 2.4m (7.8ft) ceiling height. This makes it ideal for offices, bedrooms & even living rooms.
IS THE FARA HEATER A SMART HOME HEATER?
The FARA heater is available as a smart heater or a standard heater. The option is yours! If you choose the smart option, you can still use your Fara heater manually.
What safety features can I expect?
The Fara heater is built to the highest safety standards. It includes tip over protection, surge protection & is made out of fire resistant materials to ensure maximum protection for your home.