Shipping and returns

All orders are processed and shipped within the timeframes promised at checkout. Orders are not shipped or delivered on weekends or holidays.

Orders may be delayed from shipment due to discrepancies in billing or shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages during holidays or promotional events. 

All orders are shipped via FedEx, DHL or Standard International Economy. Shipping fees vary depending on delivery address and order value. Shipping fees are non refundable.

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours and order will be dispatched from BOLDR's contract manufacturing partner and dispatcher Rohit Capital UAB.

BOLDR accepts the following forms of payment: Visa, MasterCard, American Express, Apple Pay, PayPal, Splitit and others.

Please Note: Shipping information cannot be updated or changed once an order has been fulfilled and shipped from our warehouse. Please make sure all information under shipping is correct before finalizing your order.

If you receive your order and are not satisfied for any reason you can request a refund within 30 days of receiving the order. For conditions of the return and the returns process please refer to the return policy below.

- Returns are accepted within 30 calendar days from the date of delivery. Returns requested beyond this timeframe are not eligible for a refund. 

- Items must be in a resaleable condition and returned with all original packaging components. If the original packaging is missing or significantly damaged, please contact us. A repackaging fee may apply.

- If products are returned without proper packaging, the buyer assumes full responsibility for any damage incurred during transit. Items damaged beyond resale condition are not eligible for a refund.

- For returns arising from product malfunctions covered by the manufacturer’s warranty, no fees will be applied if the item is confirmed non-operable upon inspection.

Please note that custom items cannot be canceled, returned, or refunded, unless the product is faulty or does not meet the described specifications. 

To initiate a return, please contact us at [email protected]. Include the following information in your email:

- Your order number

- The email address used during checkout

Our team will review your request within 24 hours and provide a return label with clear shipping and packing instructions if your order meets the return conditions. Please follow the return instructions carefully, ensuring each step is followed. Pre-paid returns labels are currently offered to USA customers only. Customers outside these regions will need to cover shipping costs to their nearest Boldr warehouse in North America or Europe. 

During extremely busy periods, this process may take up to 36 hours. We apologize for any inconvenience.

If the return is approved by Boldr, proceed with the following steps:

Check your email

You will receive an email with shipping and RMA info. Follow the email instructions carefully.  

Reset the device

For Kelvin, plug it into a wall outlet and press the power button 5 times until you hear a clicking feedback sound. (Video Guide)

For Klima, press the middle button to reach the settings menu. Then, use the right button to go to the factory reset settings. Finally, hold the middle button until the Klima restarts. 

Package the item you wish to return

For Kelvin, refer to the Kelvin Return Guide. 

For Klima, refer to the Klima Return Guide. 

Make sure to attach the return label to the package, ensuring that it’s visible.

Refer to the Return Fees and Product Specific Conditions below. 

Schedule a pickup time 

US CUSTOMERS INSTRUCTIONS

Once you have printed and attached your Return Label, please schedule the most convenient time window for your return package to be picked up. You can schedule the pickup here: Schedule a One-Time Pickup or Recurring Pickups | FedEx. Once the product is picked up, transit to the warehouse will take 5-6 days. 

EU AND OTHER REGIONS CONSUMERS INSTRUCTIONS

Email [email protected] with your desired pick-up time. For consumers outside the US BOLDR does not cover shipping costs. You will be in charge of returning the product at your own cost. Please, ensure you choose a shipment with tracking. 

• Delivery and Inspection
  Once the package has been received by our warehouse the product will be inspected and tested within 7 working days. If the product is deemed functional and in good condition a refund will be processed within 24h. Your bank may take 2-4 business days to credit your account.

The following products have specific return conditions and restocking fees. Please review the applicable details below:

Kelvin

• Restocking Fee: $35 applied to all returns
• If returned without the Temperature & Humidity sensor an additional $25 fee will be applied.

Returns without the mounting template, screws, or screw anchors are accepted without additional charges.

Klima 

• Restocking Fee: $20 applied to all returns
• Without Original Box: $15 fee 
• Missing Adapter, Wire, or Plug: $20 fee
• Missing Dock: $15 fee per unit 

Returns with missing packaging components or user manual are accepted without additional charges. 

• Ensure your return shipment is packaged securely. Products damaged due to inadequate packaging will not be refunded.
• If you purchased a Kelvin and wish to return it, refer to the Kelvin Return Guide.

If the product does not meet the above criteria, we reserve the right not to issue a refund.

For assistance with your return or questions regarding this policy, please email us at [email protected] and include your order number.